Terms & Conditions

• We are SLF-Drive, a technology platform connecting car rental companies, drivers, and customers in the Sultanate of Oman.
• We are not a car rental company, employer, or insurer.
• We do not own vehicles, employ drivers, or provide insurance coverage.

Requirements

• You must be at least 21 years old.
• You must have a valid driving license for self-drive rentals.
• You must have a valid ID card or passport.
• You must have a valid residential address in the Sultanate of Oman.
• You must have a valid credit or debit card for platform payments.

Exceptions

• Some rental companies may require a higher minimum age or additional years of driving experience.
• Chauffeur services may have different requirements.
• Visiting customers must have a valid visa.

During Booking

• Provide accurate information about yourself and your driving license.
• Choose the appropriate vehicle based on your needs.
• Read and understand the cancellation and rental policies before confirming the booking.
• Understand rental terms, including mileage limits, fuel, and insurance.
• Inform the rental company of any special needs.

During Pick-up

• Bring all required documents: driving license, ID card, and passport.
• Inspect the vehicle thoroughly with the rental company representative and record any pre-existing damage.
• Ensure you understand how to operate the vehicle and all its features.
• Sign the rental agreement and accept responsibility.
• Take photos of the vehicle before departure for documentation.

During the Rental Period

• Follow all traffic laws and regulations in the Sultanate of Oman.
• Do not allow unauthorized persons to drive the vehicle.
• Do not use the vehicle outside the agreed boundaries, if specified.
• Keep the vehicle clean and in good condition.
• Report any breakdowns or issues to the rental company immediately.
• Pay any traffic fines, tolls, or parking fees incurred during your rental.
• Do not smoke in the vehicle if company policy prohibits it.
• Do not transport animals in the vehicle without prior approval.

During Return

• Return the vehicle on time and in the agreed condition.
• Return the vehicle with the same fuel level as when you received it.
• Remove all personal belongings from the vehicle before return.
• Inspect the vehicle with the rental company representative and record any new damage.
• Ensure all windows and doors are properly closed.

Booking

• Bookings are available through the app and website.
• You can view available vehicles, prices, and rental company details.
• Booking is confirmed upon completion of payment.
• You will receive confirmation via email and SMS.
• Full payment must be completed before pick-up time, unless otherwise agreed.

Cancellation by You

• Each rental company's cancellation policy is displayed on the booking page.
• To cancel your booking, use the app or contact the support team.
• Cancellation fees may apply according to the rental company's policy.
• Frequent cancellations may affect your ability to book in the future.
• In case of no-show without cancellation, the full amount may be charged.

Cancellation by Rental Company

• If the rental company cancels your booking, you will be notified immediately.
• You will receive a full refund.
• The platform may help you find a suitable alternative.
• Frequent cancellations by the rental company may result in negative ratings on the platform.

• All payments are made through our secure platform.
• We accept major credit and debit cards.
• The booking amount will be charged upon booking confirmation.
• A refundable security deposit may be charged, depending on the rental company's policy.
• The security deposit will be refunded after the vehicle is returned in good condition.
• Any additional charges, including fines and damages, will be charged after return.
• All amounts are in Omani Rials.

Basic Coverage

• All vehicles have mandatory third-party insurance.
• Basic coverage includes liability to third parties (damage you cause to others).
• Basic coverage does NOT include damage to the rented vehicle.
• In case of an accident, you must immediately report it to the police and the rental company.
• Failure to report the accident may result in loss of insurance coverage.

Additional Coverage (Optional)

• You may choose additional insurance that covers damage to the rented vehicle.
• You may choose additional insurance covering theft or accidents.
• Additional coverage varies between rental companies.
• Additional coverage options are displayed during the booking process.
• The cost of additional coverage is added to the total amount.

Damages

• You are responsible for any damage to the vehicle during your rental period.
• Damages will be assessed by the rental company upon return.
• Damage costs may be deducted from your security deposit, if available, or from your card.
• You will receive a detailed invoice of any deductions.
• You may dispute the damage assessment within 7 days of return.

Fines

• You are responsible for any traffic fines incurred during the rental period.
• The rental company will notify you of any fines received.
• Fine amounts will be charged to your card plus administrative fees.
• You are responsible for any tolls, parking fees, and road charges.
• Failure to pay fines may result in being blocked from the platform in the future.

• All official notifications will be via your registered email.
• We may also communicate via SMS or app notifications.
• It is your responsibility to keep your contact information updated.
• Please add support@slf-drive.com to your trusted senders list.

• These terms and conditions are governed by the laws of the Sultanate of Oman.
• Any dispute arising from these terms shall be referred to the courts of Muscat.
• Any dispute should be resolved amicably before resorting to litigation.
• You may contact the SLF-Drive support team for assistance in resolving disputes.
• If the dispute continues, arbitration will be pursued according to Omani laws.

• By using SLF-Drive, you agree to all of these terms and conditions in their entirety.